Refund policy
Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within [30] days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items may be non-returnable, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Perishable goods
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [fausaapex@gmail.com].
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [7] days of delivery and provide photos of the issue. We will arrange a replacement or refund where appropriate.
How to Start a Return
To initiate a return, contact us:
- Email: [fausaapex@gmail.com]
- Phone: [+92 331-7688740]
- Address: [fausaapex.com]
Please include your order number and reason for the return.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us at [fausaapex@gmail.com].