Refund policy

At Fausa Apex, we strive to provide our customers with high-quality PU leather bags and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help!

1. 7 Days Easy Return & Exchange

We offer a 7-Day Return & Exchange Policy from the date you receive your order.

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Conditions for Return & Exchange

You can claim a return or exchange if:

You received a damaged or defective product.
You received the wrong item or color.
The item has a manufacturing fault.

Note: Slight color variations due to screen resolution or lighting during photography do not qualify as a product defect.

3. How to Request a Return / Exchange

Take clear photos/videos of the issue or damaged item.
Contact our Customer Support team via WhatsApp / Email within 7 days of delivery.
Provide your Order Number and reason for the return/exchange.
Once approved, our team will guide you on the return procedure.

4. Shipping & Delivery Charges

If the error is from Fausa Apex (Damaged/Wrong Item): We will cover all shipping costs for the exchange.
If the exchange is due to personal choice/preference: The customer will be responsible for paying the return delivery charges (Rs. 200–250 depending on the location).

5. Refund Policy

For Cash on Delivery (COD) orders, refunds are processed via Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 working days after receiving and inspecting the returned item.
Shipping charges are non-refundable.