Shipping policy

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, sales events, or holidays, processing times may be longer.

2. Shipping Locations

We currently ship to:

• All major cities and regions within Pakistan.
• International shipping may be available to selected countries (if applicable).

If we do not ship to your location, you will be notified before your order is processed.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Order size and weight
• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

4. Delivery Time

Estimated delivery times:

Delivery times are estimates and may vary due to circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp (if available).

You can use the tracking number to monitor the status of your shipment.

6. Delivery Delays

Delivery delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Customs clearance procedures
• Incorrect shipping information provided by the customer

We are not responsible for delays caused by third-party shipping providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply.
• We are not responsible for orders delivered to incorrect addresses supplied by the customer.

8. Failed Delivery Attempts

If a courier is unable to deliver your package after multiple attempts:

• The package may be returned to us.
• Additional shipping charges may be required for re-delivery.

9. Damaged or Lost Packages

If your order arrives damaged or appears lost:

• Contact us within 48 hours of delivery.
• Provide your order number and photos of any damaged items or packaging.

We will work with the courier service to investigate and resolve the issue.

10. Undergarment Products

For hygiene reasons:

• Undergarment products should be inspected immediately upon delivery.
• Claims regarding incorrect, damaged, or defective undergarment items must be reported within 48 hours of receipt.

11. Cash on Delivery (COD)

If Cash on Delivery (COD) is available:

• Payment must be made in full at the time of delivery.
• Customers who repeatedly refuse COD orders may have future COD privileges restricted.

12. Contact Us

For shipping-related questions, please contact us:

Business Name: [Fausa Apex]
Email: [fausaapex@gmail.com]
Phone: [+92 331 7688740]
Address: [Ali Town Kamalia Pakistan]